ABOUT US
Our marketing philosophy is simple
Take care of the customer and they will take care of you. So our bottom
line isn't about the money, it's about accumulating satisfied customers who
keep coming back and refer us to their friends.
Avoid "Fly by night" Companies
When you get a quote for window tinting it's easy to compare price. We all
know however, the lowest price isn't the best deal.
We all know the saying "you get what you pay for." For the most
part this is true. On the other hand paying the highest price isn't always
the best deal either. In fact it doesn't even guarantee a good job for that
matter. Equally important is comparing the product (film). Is the film a
sputter-coated metalized film? Is it scratch resistant? What is the warranty?
Who is the manufacturer of the film? Keep in mind to make sure the warranty
is backed up by a reputable manufacturer, not just a shop. We have seen a
lot of "fly by night" companies come and go.
Beware of "Off Brands"
You want a film that is made by an established company with a good reputation,
avoid the "off brand" films. Although most companies now use films
with a scratch resistant coating, some don't (to save money), so you should
ask to be safe. We would never install an inferior product on a customers
windows, that would be just asking for trouble down the road. Once you've
compared film and price, the next thing to look at is the company that is
going to install the film.
Experience makes a Difference
There are two parts to an installation job, the first is the quality of
the installation, the second is the integrity of the company. The quality
of the job is very important, after all, what good is a quality film if the
installation is poor? Even if a company has been around for 10 years or more,
what counts is the experience and knowledge of the installer doing the work.
Our installers have a minimum of 18 years of experience and all of them have
been factory trained by LLUMAR intensive training program. This is very important
because film is a fragile material, that is easy to crease and damage just
by handling it.
Ask for References
A "clean" installation is critical to the finished product. It
is hard to compare companies because basically you don't know until after
the work is done but, then it's too late. There are ways to find out before
hand. Probably the best way is going on a referral. Ask a neighbor or friend
who they used to do their windows. Or you can ask the company for references,
ask how long they've been in business.
Service After The Job
Now let's say you do have problem (it happens), you need somebody to come
back out. This is where the integrity of the company comes in. How a company
handles problems and concerns. Usually our greatest fans are the ones that
had a complaint, now that's good marketing!!
You should expect the same prompt service after the job as you got before
the job. And don't underestimate your instinct that you can get a good indication
of a person's integrity just by talking to them during the estimate. Ask
yourself are they being upfront and honest with you ? Or do you feel that
they are hiding something? Are they telling you what you should know or are
they just trying to make a sell?
Our promise to you
- We promise to install LLUMAR film as stated on estimate.
- We promise to install it at the price (no hidden or up charges) that
we've agreed upon before the job.
- We promise to take care in protecting your carpet, window coverings,
and furniture.
- We promise a clean finished product (good workmanship).
- We promise to respond to any complaint or concern in a timely manner.
- We want window tinting to be a pleasurable and worry free experience.
The reason we take so much time explaining our company and what we do for
you, is because we want you to feel truly confident in your decision in choosing
SUNSET TINT. We look forward to serving you
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